Q
1. I can't log in. What should I do?
A
Check to make sure you have the right password. (Password is case sensitive,
so check Caps Lock.) If the problem still persists, try deleting your cookies
and temporary Internet files; also close and re-launch your browser, or try
a different browser and make sure you have the most recent version of Flash
and of your browser. Make sure you are set up to accept cookies from our site.
You can also try accessing Stickam from a different computer and see if you
still have this issue. If this does not resolve the problem, you can contact
support
here.
Q
2. The video screen is all black and doesn’t show anything. What should I do?
A
Make sure your camera or microphone is not being used by another program.
If it is being used, turn off that program before using Stickam. Please check the setting
of your Flash plug-in.
1. If you are on a PC: Right-click anywhere on the Stickam Host Chat Interface.
If you are on MAC: press "CNTRL" and click anywhere on the Stickam Host Chat Interface.
2. Choose "Setting...".
3. A small dialog window will appear. Check "Allow" and "Remember" and the click "Close".
View detailed instructions here.
Q
3. My video screen isn’t showing anything but I hear noise. What should I do?
A
There may be a conflict among the devices that are connected to your computer.
If the driver software of your camera is working properly and recognized by your computer,
then check to see if there's any conflict among the devices. In many cases,
computers with TV tuners have this kind of problem.
1. Right-click on "My Computer" and then choose "Property".
2. Click on the Hardware tab. Open "Device Manager".
3. Look to see if there's any conflict among devices.
4. Disable the device that is causing the trouble.
* Also you may want to close some communication software, such as Windows NetMeeting.
Q
4. My Video Stream is laggy. What can I do?
A
In order to avoid any lag we suggest you turn off “guest video feed.” You can do this by
clicking on “settings” when you are Live, and then click on “Chat.” From there, you will
have the option to disable “guest video feed.” You can also change the quality of your
video feed in the “Video” settings. For more information, check
here.
Q
5. What else should I check?
A
Please enable Cookies and JavaScript. Also, set your browser security level to
“Medium" level or lower. If you use a pop-up or AD blocker, please disable it if you are still having problems.
A Firewall may also block the connection depending on the setting. If you have a problem while using the video chat,
close any other applications to free up more system resources.
Q
6. How do I configure my Mac iSight camera settings to be compatible with Stickam?
A
Refer to the following Staff Blog
post.
It explains how to configure your flash settings for use of the iSight camera.
Q
7. I keep getting logged out of Stickam, how do I fix this?
A
If you Click the "
Remember Me" box before logging in you will remain logged into the site for one week.
Please be aware, our session time otherwise is 15 minutes. If you are still having issues, please check your cookie settings on your web browser
and make sure that you have enabled cookie storage for a suggested 15 minutes plus.
ex:
How to Enable Cookies
If you have trouble configuring this, try a keyword search for "Browser Cookies" in any search engine.
Q
8. What if I don't receive my confirmation e-mail to activate or re-activate my account?
A
Please make sure to check your spam e-mail folder first.
Then click here to request your confirmation e-mail to be sent again. If this does not solve the problem, then contact support
here.
Q
9. I can’t use Stickam through the LAN in my office. What should I do?
A
If your company's LAN provides you a "Private IP Address", then you won’t be able to use Stickam at work unless you can provide an internet connection with a global IP address.
It is also recommended you have port 1935 open.
Q
10. I uploaded a media file but it is not showing up. What should I do?
A
Please allow some time for the system to update your media file(s). File uploading could sometimes take as long as 15 minutes, depending on the size of the file.
If the problem persists, try saving the file in another format and uploading again.
If your file is stuck on ‘Processing’ for more than 5 minutes, please delete it and try uploading it again
Q
11. Stickam will not record my live show.
A
A If you are having a problem recording your live show, this may be due to the length
of the recording you are trying to make. If this is an ongoing problem, try recording
the show to your hard drive using a 3rd party camera program such as webcammax and
uploading the video to your profile.
Q
12. How do I report an error?
A
If you consistently keep receiving an error message and cannot resolve the issue, please contact us
here so that we can help you find a solution for your problem.
Please include in your email: your username, the actual error number and error message, and a link to the page you have received the error.
Q
13. I get a message saying, “You have been banned 1016”. What does that mean?
A
This message shows up when you have been banned or kicked from a chatroom by the room’s moderator or when you are banned from Stickam by an Administrator.
Check your profile URL www.stickam.com/[username] and see if your profile is still visible. If it is, wait 24 hours and try to access Stickam again.
If you still see this error message after 24 hours, contact support
here.
If your profile is no longer visible, you may have been banned. For more information about our
Abuse Policy, please read the Abuse FAQ
here. If you have been banned and would like to contact
us regarding your ban, please send your questions to Stickam Abuse
here.