Stickam | Mobile | Developers | PayPerLive | LiveCitizen
Stickam FAQ
Introduction
Q
1. What is Stickam.com?
A
Stickam.com is a free live video service and social network that allows you to stream live video over the internet.
Q
2. What are the system requirements to use Stickam.com?
A
An internet connection and a browser with the most recent version of Macromedia Flash Player installed. DSL or T1 broadband is not required, but it is strongly recommended.
Q
3. How do I create an account?
A
Click “Sign Up” at the top of the page. Please provide us with your desired username, a valid email address, and your date of birth. You must be at least 14 years of age or older to sign up for Stickam.com. We will send a confirmation message to your email. Please click on the activation link in this email to activate your account.
Q
4. I want my friends to check me out when I'm live. Would I be able to add my Stickam player to my personal website and/or blog?
A
You can add your player to any of your personal sites by grabbing your player's embed code from the "My Stickam Player" page.
Q
5. What are the dimensions of the Stickam player?
A
The Stickam player is currently available in several different sizes ranging from: 160x160, to 820x490. You can check here to find the right player for your needs.
Q
6. If I have a Stickam player on my web site, will I be using my own bandwidth?
A
No, that is the beauty of Stickam... now you can broadcast your live feed without worrying about using up your own bandwidth resources.
Q
7. How else can I integrate Stickam on my website?
A
With Stickam’s Stream API you can integrate all of Stickam's live video streaming services into your own websites and applications. For more information, click here.
Q
8. How do I search users?
A
The search bar is located in the menu. Enter the user name in the field and click the magnifying glass icon. You will be redirected to Advanced Search. Here you will have many more options to search for users by location, by status (live, on-line, or off-line) and by whether or not they have any recorded videos posted.
Q
9. How do I advertise on Stickam?
A
We have recently added advertising to Stickam. Information for advertisers is available here.
Q
10. Where can I download the Stickam logo?
A
The Stickam Logo is available for download here. Please read the terms and limitations on the use of our logo.
Q
11. Can I get a job at Stickam?
A
You can check any current job listings here.
Go Live
Q
1. How do I Go Live?
A
Going live is easy. Simply click the “Go Live” button at the top right of the navigation bar on any Stickam page to open your personal video chat room. You may need to adjust your settings so that Stickam can access your camera and microphone. To select your settings, click on the “Settings” on the top left corner of your Host Chat window after you have clicked Go Live. For more information check here.
Q
2. Are there rules and restrictions on streaming videos and music and/or broadcasting live?
A
Yes, there are strict restrictions on the material you stream. Please read our Terms of Service for details.
Q
3. How do I know when someone is watching me?
A
If a visitor is viewing your web cam, you will see the number of viewers to the right of the yellow "lurker" icon above the list of people in your host chat. If the visitor has entered chat mode, you will see the name of the person on the right-hand side of the chat box.
Q
4. How many people can I chat with at the same time on my Stickam player?
A
There is no limit to the number of people you can chat with in a Stickam live room; however, you are limited to 6 guest video spots in your host chat.
Q
5. What is the difference between "live" and "online"?
A
When you are logged into your account, you are considered "Online". You are considered "Live" when you start your host chat by hitting the "Go Live" button above the navigation bar or on your My Page.
Q
6. What other languages are supported on Stickam chat?
A
Stickam supports Unicode text encoding to use multilingual text.
Q
7. How can I stream video, pictures, or audio from my computer?
A
You can use the Video Mixer in the Live Room to stream videos saved to your profile. There are also many third party camera utilities available for download which will allow you to stream saved media off of your hard drive. Stickam makes no claims as to the compatibility of your system with any of these programs and you should try to find one that works best for you. Here are a few that we recommend trying:
FOR PC:
ManyCam
WebcamMax
For Mac:
CamTwist
Q
8. Will Stickam allow me to stream audio only (no video)?
A
Yes. All you need is a microphone or other audio source. Check here for more information.
Q
9. How do I adjust the settings in my live room?
A
Click ‘Settings’ on the top left of your live feed to open the Settings menu. From the menu, you can adjust your privacy settings, microphone, instant messages, and video size. For more information click here.
Group Chat
Q
1. What is Stickam Group Chat?
A
Stickam Group Chat allows any user to create a public chatroom or a debate room. The user who creates the room becomes the room host. The host has control over the content and subject matter discussed in the room and can grant other users moderator powers in that room. Please keep in mind you are responsible for your actions while using Stickam Group Chat. You can review the chat rules here.
Q
2. How do I create a Chat Room?
A
To create a Chat Room go to Stickam Chat Rooms and scroll down to 'Create a Room'. Choose a room name and indicate if you want a password protected room. Click Create. Find your room on the list and enter the room. You are now the room host. .
Q
3. How do I create a Debate Room?
A
Go to Debate Rooms. On the right of the room list you will find the create room options. Here you can enter the name of the room you want to create and a brief description. Click Create. Find your room on the list and enter the room. You are now the room host.
Player
Q
1. What is the Stickam Player?
A
The Stickam Player is a personal video chat stream that can be embedded into any webpage that allows HTML input (eg. friendster, ebay, and most blog or forum sites). The Stickam player can also be used to play media from your profile including audio, video and pictures.
Q
2. How do I setup my Stickam Player?
A
Go to “My Stickam Player”. Here you can choose the size and type of the player you wish to embed. The Stickam player is currently available in several different sizes ranging from: 160x160, to 820x490. Just Copy and Paste the player code to your blog or web page. You can check here to find the right player for your needs.
Q
3. How do I use my Stickam Player to play Media?
A
When you are not broadcasting live, you can set your player to automatically play a media playlist of your choice. Go to Edit Preferences and under ‘Stickam Profile Player Settings’ you can select the type of media you want your idle player to display. You can setup your playlist in ‘Edit Media’
Mobile
Q
1. What is Stickam Mobile?
A
Stickam Mobile allows you to use Stickam from your Cell Phone. The Stickam Mobile Viewer allows you to view live video on your phone. The Stickam Mobile Broadcaster allows you to stream live video from your phone. Please check here to see if your phone is compatible with Stickam Mobile.
Account & Profile
Q
1. How can I edit my profile?
A
Simply click the Edit Profile tab under My Page. On this page, there are spaces to enter any information you might want to share with other Stickam users. You can also use the Stickam Profile Editor to upload background images and change the color and design of your profile page.
Q
2. How can I embed a widget on my Profile page?
A
Stickam allows you to embed HTML code for widgets on to your profile page. Just click, Edit Profile, and enter your code into the General Information box. You may enter HTML/CSS. JavaScript is not allowed.
Q
3. When I try to add an HTML Widget to my profile it says ‘invalid_tag’.
A
For security reasons we have a list of approved profile widgets. If the widget you would like to add to your profile is not working, please contact support here and provide us information about the widget you are trying to embed.
Q
4. Can I add RSS to my Stickam Profile?
A
Yes. For more information check out this help page.
Q
5. How do I change my email address?
A
For security reasons we don't allow users to change their email automatically. You can contact support here. Verify the name, email and username currently on the account. Please provide us with any corrected information you have and we will make those changes for you..
Q
6. How do I change my password?
A
Log in to Stickam. Click on Edit Profile and under the ‘My Stickam Account’ tab is the option to change your password.
Q
7. What if I lost my password?
A
Click on Forgot your password? on the login page and enter your e-mail address, then click "Submit". Your password will be emailed to you. If you do not receive your new password, check your junk mail folder. If it’s not there, then you can contact support here.
Q
8. How can I upload media?
A
Clicking Edit Media will bring up the options to upload images, videos and audio. You can also record videos directly to your profile, organize your media into playlists and delete unwanted media.
Q
9. Which image formats does Stickam support?
A
The supported image formats are JPEG (.jpg) and GIF (.gif). Animated GIF files will only display the first frame.
Q
10. Which video formats does Stickam support?
A
The supported video formats are AVI, MOV, WMV, 3GP, and MPEG.
Q
11. Which audio formats does Stickam support?
A
The supported audio formats are MP3 and WAV.
Q
12. Can I record clips directly from Stickam?
A
Yes you can. Go to your Edit Videos page and click on the "Record Video" button on the right. Videos recorded using this function will automatically be uploaded to the video gallery page on your profile. You can also record while you are Live. Simply hit the record button to begin recording your live stream. If you want to record your show to your hard drive, you can try a webcam program such as Webcammax or AMCAP. You may have to try different programs to find one that is right for you.
Q
13. What privacy options are available for my profile?
A
Please click here to find how to set your privacy and security settings.
Q
14. What is the difference between a User Name and a Stream Title?
A
Your user name is the unique name chosen by you that appears in the URL of your Stickam Profile page. http://www.stickam.com/[username]. Your user name is made up of alphanumeric characters and underscores (_) only and cannot be changed. Your display name or stream title is the name chosen by you that appears when you go live or join a chatroom and can be made up of alphanumeric characters spaces or symbols. Your display name does not have to be unique.
Q
15. How do I delete my account?
A
Go to your "My Stickam Account" section of the Edit Profile Page. At the bottom of this page, there is a link to delete your account.
Q
16. How do I reactivate my account?
A
Go to Reactivate Account page and submit the email you used to sign up to Stickam with a new activation link will be emailed to you to re-activate your account.
Friends List & Subscriptions
Q
1. How do I add a friend?
A
Add users as a friend by going to their profile and clicking the ‘Add as Friend’ button under their profile image. This will send them a friend request.
Q
2. How can I invite my friends to join Stickam?
A
Click the Invite Friends link in the menu bar. You will be able to invite your friends directly from your email address book.
Q
3. How do I select “Featured Friends”?
A
By default, the Friends list on your My Page and Profile page will display your friends list ranked according to who is currently or who was most recently live. If you would prefer to display specific friends at that top of your list, you may select up to 12 friends as your “Featured Friends.”
For more information, check here.
Q
4. What does it mean to subscribe to a user and how do I subscribe to a user?
A
Subscribing to a user will cause you to be notified every time that user goes live. You will be notified by text message, AIM, or email depending on how you have set your notification preferences. To subscribe to a user, click the “subscribe” button on their profile page, or enter their live chat and click the “Subscribe to User” button at the top of the live stream. If this not appear to work, please make sure your notification preferences have been set properly.
For more information, check here.
Q
5. Can I use Twitter with Stickam?
A
Yes, Stickam is now integrated with Twitter. You can now instantly update your Twitter anytime you go live, just click the ‘Show Tools’ tab. Also if you are in A Stickam chat you find interesting, you can update your twitter with what room you’re in. Just add your Twitter account on the Twitter settings page. For more information, click here.
MAC Users
Q
1. Does Stickam work on Mac?
A
Yes. You may have to adjust your flash and camera settings for best results.
Q
2. I can’t get my Mac iSight camera to work.
A
You may have to change the flash settings for it to recognize your camera.
For more information read the How-To page.
Or watch the tutorial video.
Q
3. What is Audio Hijack Pro and How can I use it with Stickam?
A
Audio Hijack Pro can be used as a virtual mixing board to stream audio from multiple inputs. On Stickam it’s useful for those who want to add Skype calls to their webcasts or do a voice over while streaming music. Check here for more information.
Q
4. What is CamTwist and How can I use it with Stickam?
A
CamTwist is a software package that lets you add special effects, stream your desktop and show still images in your video chats. You can find more information on CamTwist here.
Shows & Channels
Q
1. How do I switch my profile from the Social category to one of the Stickam Shows channels?
A
When you sign up for Stickam, your profile is set to “social” by default. This is the best option for you if you are here primarily to chat with friends, look for new friends or to watch programming. If you want to host a show of your own (and possibly be featured on our front page), you will want to convert your account to a Shows account. You can do this by going to your My Page and then clicking “Edit Profile.” Under the “My Stickam Account” tab you have the option to change your profile category from Social to one of our Show categories (Comedy, Fashion, Gaming, Music, Radio, Technology, or Other Shows). Once you are in one of the Shows categories, you will have the ability to upload a profile page banner and you can request to be featured.

Please note: the guidelines pertaining to acceptable profile pictures is different for users on the Shows channels than it is for users in the Social section. For more information, please click here.
Q
2. How will people know when I am "live"?
A
Users can subscribe to your show. Once they subscribe, they will receive an email or instant message every time you ‘Go Live’. They can even choose to be notified by phone via text message. You can adjust your subscription settings in this Edit Preferences section. You can also use Twitter to let users know when you are going live. Click here for more information.
Q
3. How can I get listed in the Stickam stream guide?
A
Getting your show listed on our stream guide is easy. All you have to do is fill out the calendar located on your My Page. Be sure to enter the time, date, and description of your next live Stickam show or event, and check the “request to be featured” box on the calendar entry. This option is available only if you have a Stickam Show account.
Q
4. How can I get featured on the Stickam Front Page?
A
The best way to get featured on the front page is to enter information about your upcoming event or shows on the calendar on your My Page and click the box that says “request to be featured.” This option is available only if you have a Stickam Show account. Clicking this box will notify our programming department about your show.

You can also contact us via email at showtime@stickam.com to let us know about your upcoming shows or events.
Q
5. I have a Stickam Show Account and I can’t upload a profile picture. Why not?
A
As a Stickam Show your profile picture should serve as a representative banner for yourself, your band, or for your themed show. Try to upload a profile image that includes some text, title card or symbol that will give viewers an idea about the content of your show. Photos containing sexually suggestive images, including topless or shirtless individuals, will not be approved for Profile Picture use. For more information, please click here.
Troubleshoot Issues
Q
1. I can't log in. What should I do?
A
Check to make sure you have the right password. (Password is case sensitive, so check Caps Lock.) If the problem still persists, try deleting your cookies and temporary Internet files; also close and re-launch your browser, or try a different browser and make sure you have the most recent version of Flash and of your browser. Make sure you are set up to accept cookies from our site. You can also try accessing Stickam from a different computer and see if you still have this issue. If this does not resolve the problem, you can contact support here.
Q
2. The video screen is all black and doesn’t show anything. What should I do?
A

Make sure your camera or microphone is not being used by another program. If it is being used, turn off that program before using Stickam. Please check the setting of your Flash plug-in.
1. If you are on a PC: Right-click anywhere on the Stickam Host Chat Interface. If you are on MAC: press "CNTRL" and click anywhere on the Stickam Host Chat Interface.
2. Choose "Setting...".
3. A small dialog window will appear. Check "Allow" and "Remember" and the click "Close". View detailed instructions here.

Q
3. My video screen isn’t showing anything but I hear noise. What should I do?
A

There may be a conflict among the devices that are connected to your computer. If the driver software of your camera is working properly and recognized by your computer, then check to see if there's any conflict among the devices. In many cases, computers with TV tuners have this kind of problem.
1. Right-click on "My Computer" and then choose "Property".
2. Click on the Hardware tab. Open "Device Manager".
3. Look to see if there's any conflict among devices.
4. Disable the device that is causing the trouble.
* Also you may want to close some communication software, such as Windows NetMeeting.

Q
4. My Video Stream is laggy. What can I do?
A
In order to avoid any lag we suggest you turn off “guest video feed.” You can do this by clicking on “settings” when you are Live, and then click on “Chat.” From there, you will have the option to disable “guest video feed.” You can also change the quality of your video feed in the “Video” settings. For more information, check here.
Q
5. What else should I check?
A
Please enable Cookies and JavaScript. Also, set your browser security level to “Medium" level or lower. If you use a pop-up or AD blocker, please disable it if you are still having problems. A Firewall may also block the connection depending on the setting. If you have a problem while using the video chat, close any other applications to free up more system resources.
Q
6. How do I configure my Mac iSight camera settings to be compatible with Stickam?
A
Refer to the following Staff Blog post. It explains how to configure your flash settings for use of the iSight camera.
Q
7. I keep getting logged out of Stickam, how do I fix this?
A
If you Click the "Remember Me" box before logging in you will remain logged into the site for one week.  Please be aware, our session time otherwise is 15 minutes. If you are still having issues, please check your cookie settings on your web browser and make sure that you have enabled cookie storage for a suggested 15 minutes plus. ex: How to Enable Cookies If you have trouble configuring this, try a keyword search for "Browser Cookies" in any search engine.
Q
8. What if I don't receive my confirmation e-mail to activate or re-activate my account?
A
Please make sure to check your spam e-mail folder first. Then click here to request your confirmation e-mail to be sent again. If this does not solve the problem, then contact support here.
Q
9. I can’t use Stickam through the LAN in my office. What should I do?
A
If your company's LAN provides you a "Private IP Address", then you won’t be able to use Stickam at work unless you can provide an internet connection with a global IP address. It is also recommended you have port 1935 open.
Q
10. I uploaded a media file but it is not showing up. What should I do?
A
Please allow some time for the system to update your media file(s). File uploading could sometimes take as long as 15 minutes, depending on the size of the file. If the problem persists, try saving the file in another format and uploading again. If your file is stuck on ‘Processing’ for more than 5 minutes, please delete it and try uploading it again
Q
11. Stickam will not record my live show.
A
A If you are having a problem recording your live show, this may be due to the length of the recording you are trying to make. If this is an ongoing problem, try recording the show to your hard drive using a 3rd party camera program such as webcammax and uploading the video to your profile.
Q
12. How do I report an error?
A
If you consistently keep receiving an error message and cannot resolve the issue, please contact us here so that we can help you find a solution for your problem. Please include in your email: your username, the actual error number and error message, and a link to the page you have received the error.
Q
13. I get a message saying, “You have been banned 1016”. What does that mean?
A
This message shows up when you have been banned or kicked from a chatroom by the room’s moderator or when you are banned from Stickam by an Administrator. Check your profile URL www.stickam.com/[username] and see if your profile is still visible. If it is, wait 24 hours and try to access Stickam again. If you still see this error message after 24 hours, contact support here. If your profile is no longer visible, you may have been banned. For more information about our Abuse Policy, please read the Abuse FAQ here. If you have been banned and would like to contact us regarding your ban, please send your questions to Stickam Abuse here.
Stickam Abuse
Q
1. I see abuse! What should I do?
A
You can click the red flag on the live feed of the users name and click “Offensive Flag”. The flag generates a screen capture for our staff to review. You can also send us an abuse report You can click the red flag on the live feed of the users name and click “Offensive Flag”. The flag generates a screen capture for our staff to review. You can also send us an abuse report here.
Q
2. What can I do to prevent abuse?
A
Stickam provides you with several privacy options to protect your personal information and control who can contact you. You can read more about your privacy options here. We also have a list of internet Safety Tips available.
Q
3. How do I report inappropriate content?
A
Please report any inappropriate content such as offensive videos or photos by clicking the “Flag as Offensive” link under the media. If the offensive material is embedded on a users profile page such as a background picture, use the abuse report form. If the user is displaying offensive material on camera you can click the red flag icon in the upper left corner of the users screen to Flag the user which automatically sends a video to abuse. If someone is sending offensive messages to your Stickam inbox you can report them to Stickam Staff by clicking “Report Abuse”.
Q
4. Where can I report copyright infringement?
A
Please see our Copyright Infringement section of the Stickam Terms of Service located here.
Q
5. Somebody is harassing me, what can I do about it?
A
First of all, stop any form of contact with that person. Ignoring the person is probably the best way to have that person stop harassing you. If the harassment is occurring during your own host chat session, you have the option to kick or ban the user from your room by clicking their username from the list and selecting the form of action you want to take. You can also adjust your privacy settings using the instructions listed here.

If someone is sending you offensive messages you can report them to Stickam Staff by clicking “Report Abuse”.

You can also add users to your personal ban list. This will prevent the user from contacting you on Stickam. Simply add his user name to your list here.

If this person continues with his or her actions or makes any threats please contact your local law enforcement immediately, and contact us so that we can take appropriate action against the harassing member.
Q
6. Somebody flagged me, will I get banned?
A
Our monitor staff reviews each flag and takes the appropriate action based on what the flag video shows. Only those violating the Stickam Terms of Service will be banned.
Q
7. Why was I kicked from a chat room? I wasn’t doing anything wrong.
A
Our chatrooms have been designed so that those users who host them and the people they make moderators have the ability to remove anyone from their room for any reason. Any Stickam user can create and host a room. If you are having an issue with a particular moderator in a chatroom, contact the room owner and let them know what the problem is.
Q
8. I get a message saying, “You have been banned 1016”. What does that mean?
A

This message shows up when you have been banned or kicked from a chat room by the room moderator or when you are banned from Stickam by an Administrator. Check your profile URL www.stickam.com/[username] and see if your profile is still visible. If it is, wait 24 hours and try to access Stickam again. If you still see this error message after 24 hours, you can contact Stickam support here.

Q
9. Why was I Banned?
A
Users are banned for violating the Stickam Terms of Service. When you are banned, your profile is deleted and an email is sent to you stating the reason. Some common reasons for being banned include nudity, harassment, displaying offensive material or being below our minimum age requirement. Any user can ban another user from their personal chatroom. You can be banned from Stickam only by a Stickam Administrator. If you would like to contact us regarding your ban please send your question to Stickam Abuse here.
Q
10. What is a Stickam Administrator?
A
Stickam Administrators are our staff members who monitor the site for security and to provide user support. The Stickam Administrator can be identified by the Stickam icon when they are in a chatroom. If you see someone pretending to be a Stickam Administrator, please flag them and send us an abuse report here.
Q
11. Parental Control Protections
A
Stickam is concerned about the safety and privacy of all of the members of our community, especially minors; however, it is important to keep in mind that Stickam is intended for broad general use and some users may consider some content available on Stickam is offensive, indecent or objectionable. AVC can not be held responsible for any content Posted by Stickam users. While Stickam has established rules keeping children under the age of 14 from becoming a member, it is easy for children to lie about their age and thus gain access to content, which may be inappropriate and unintended for them. It is up to parents to properly supervise their children's online activities. Certain parental control protections are commercially available which can assist parents in supervising their children's online activities such as computer hardware, software, and filtering services which can be used to block a child's access to websites such as Stickam.com. You can find tools that will assist you in supervising your children's online activities by clicking here.