What's Stickam? | F A Q | How-To | Contact Support | Safety Tips | Site Map
Stickam FAQ
Stickam FAQ
Stickam Account & Registration
Q
1. Is Stickam free and will it remain free?
A
Yes! Stickam is 100% free.
Q
2. Why can't I create an account?
A
If you have already signed up for Stickam you can not sign up again using the same e-mail address. If you are having other problems please contact our support team at support@stickam.com and let us know what error you are receiving.
Q
3. What if I don't receive my confirmation e-mail to activate my account?
A
Please make sure to check your spam e-mail folder first. Then click here to request your confirmation e-mail to be sent again. If this does not solve the problem, then e-mail us at support@stickam.com with the e-mail address you used to sign up and your username (http://www.stickam.com/your profile URL).
Q
4. I can't log in. What should I do?
A
Check to make sure you have the right password. (Password is case sensitive.) If the problem still persists, contact support@stickam.com. However, if you have received a 1016 Error message by the site administrator you may have been banned for violating the Terms of Service. If this is the case, please contact abuse@stickam.com to dispute your ban.
Q
5. How do I change my password?
A
Log in to Stickam. Click on "Edit Profile", and enter your new password.
Q
6. What if I lost my password?
A
Click on "Forgot your password?" link on the login page and enter your e-mail address, then click "Submit". Your password will be emailed to you.
Q
7. How do I change my email address?
A
For Security reasons we don't allow users to change their email automatically.  You must email support@stickam.com with your account info and the new email address you want to use.
Q
8. I want my friends to check me out when I'm live! Would I be able to add my Stickam player to my personal website and/or blog?
A

You can add your player to any of your personal sites by grabbing your player's embed code from the "My Stickam Profile Player" section on your My Page.

Q
9. Are there rules and restrictions on streaming videos and music and/or broadcasting live?
A
Yes. Please read out Terms of Service for details.
Q
10. Is there an age restriction for users?
A
Yes. Stickam is only available for users 14 years of age and older.
Q
11. How do I delete my account?
A
Go to you're My Stickam Account section of the Edit Preferences page: http://www.stickam.com/member/editPreferences.do - At the bottom of this page is a link to delete your account.
Stickam Features & Functions
Q
1. Which image formats does Stickam support?
A
The supported formats are JPEG (.jpg) and GIF (.gif). Animated GIF files will only display the first frame.
Q
2. Which movie formats does Stickam support?
A
AVI, MOV, WMV, 3GP and MPEG.
Q
3. Which audio formats does Stickam support?
A
MP3 and WAV.
Q
4. I uploaded a file but it is not showing up.
A
Please allow some time for the database/system to be updated. File uploading could sometimes take as long as 15 minutes, depending the size of the file you are trying to upload. If the problem persists, try saving the file in another format and uploading again.
Q
5. Can I record clips directly from Stickam.com?
A

Yes you can. Go to your "Edit Videos" page and click on the "Record Video" button on the right. Videos recorded using this function will automatically be uploaded to your movie gallery page. You can also record while your are Live. Simply hit the record button to begin recording your live stream.

Q
6. How do I know when someone is watching me?
A
If a visitor is viewing your web cam, you will see the number of viewers the right of the yellow "lurker" icon above the list of people in your host chat. If the visitor has entered chat mode, you will see the name of the person on the right-hand side of the chat box.
Q
7. Can I also see my visitors feed while using the video chat?
A
Yes. Only if the visitor has his/her own Stickam account.
Q
8. Can my visitors hear me if I have a microphone?
A
Yes, they can. When you 'Go Live', the volume button to the left of your chat window controls the volume of your microphone. You can also adjust your microphone settings by right-clicking the chat window (on PC) or pressing CTRL + click (on a Mac) and clicking 'Settings'.
Q
9. How many people can I chat with at the same time on my Stickam player?
A
There is no limit on the number of people you can have connected to your chat session. You can have as many people connected to you as your system resources would allow. You are limited to 6 guest video spots though.
Q
10. If I am logged in, am I considered to be "Live" or just "Online"?
A
When you are logged into your account, you are considered "Online". You are considered "Live" when you start your host chat by hitting the "Go Live" button above the navigation bar or on your MyPage. When you are Live your profile thumbnail will be listed on the "Who's Live" search page. If you wish not to be listed in "Who's Live", you can adjust your privacy preferences by clicking on 'Edit Preferences' and then, 'Video Chat Settings'.
Q
11. What other languages are supported on Stickam chat?
A
Stickam supports Unicode text encoding to use multilingual text.
Q
12. If I have a Stickam player on my web site, will I be using my own bandwidth?
A
Nope. That is the beauty of Stickam. Now you can broadcast your webcam without worrying using up your own bandwidth resources.
Q
13. Will my files ever be deleted?
A
As long as you don't upload material that violates our Terms of Service, your files will never be deleted.
System Requirements
Q
1. What are the system requirements to use Stickam?
A
Internet connection (DSL or T1 broadband connection recommended) with the highest version of Macromedia Flash Player installed.
Q
2. What are the exact dimension of the Stickam player?
A
Stickam Player is available in five different sizes, 160x160, 160x400, 400x160, 480x480, and 340x290.
Q
3. Do I need a broadband connection to use Stickam?
A
It is not required but it is strongly recommended.
Q
4. Can I use Stickam through LAN in my office?
A
If your company's LAN provides you a "Private IP Address", you can't. In that case, please provide an internet connection with a global IP address. Its also recommended you have port 1935 open.
Q
5. What kind of plug-ins should I have, and what browsers are supported?
A
In order to use Stickam, please install Macromedia Flash Player 8 or higher. Also, use Internet Explorer 6.0 or higher or Firefox 1.5 or higher for Windows. For Macintosh use Firefox 1.5 or higher or Safari. (** Enable Cookies and Java Script.)
Q
6. What else should I check?
A
Please enable JavaScript if you haven’t already, and your browser security lever should be set to"Medium" level or lower. If you use a pop-up or AD blocker, please disable it if you are still having problems. A Firewall may also block the connection depending on the setting. If you have a problem while using the video chat, close any other applications to free up more system resources.
Q
7. The video screen is all black and doesn’t show anything.
A

Please check the setting of your Flash plug-in.
1. If you are on a PC: Right-click anywhere on the Stickam Host Chat Interface. If you are on MAC: press "CNTRL" and click anywhere on the Stickam Host Chat Interface.
2. Choose "Setting...".
3. A small dialog window will appear. Check "Allow" and "Remember" and the click "Close".  View detailed instructions here:

Q
8. My video screen isn’t showing anything but I hear noise.
A

There may be a conflict among the devices that are connected to your computer. If the driver software of your camera is working properly and recognized by your computer, then check to see if there's any conflict among the devices. In many cases, computers with TV tuners have this kind of problem.
1. Right-click on "My Computer" and then choose "Property".
2. Click on the Hardware tab, then open "Device Manager".
3. Look to see if there's any conflict among devices.
4. Disable the device that is causing the trouble.
* Also you may want to close some communication software, such as Windows NetMeeting.

Q
9. What web cams are compatible with Stickam?
A
Any USB or Firewire enabled webcams or DV cams should work with Stickam.  If you are still having trouble be sure your webcams drivers are installed properly and your webcam is plugged in BEFORE launching your web browser.
Q
10. How do I configure my Mac iSight camera settings to be compatible with Stickam?
A
Refer to the following Staff Blog post. It explains how to configure your flash settings for use of the iSight camera: http://webmaster.stickam.com/2006/03/stickam_help_setting_up_flash_1.html
Q
11. I keep getting logged out of Stickam, how do I fix this?
A
If you Click the "Remember Me" box before logging in you will remain logged into the site for one week.  Please be aware, our session time otherwise is 15 minutes. If you are still having issues, please check your cookie settings on your web browser and make sure that you have enabled cookie storage for a suggested 15 minutes plus. ex: How to Enable Cookies If you have trouble configuring this, try a keyword search for "Browser Cookies" in any search engine.
Misc Qestions
Q
1. How to set up the privacy and security settings?
A
Please click here to find how to set your privacy and security settings.
Q
2. How do I report an error?
A

If you consistently keep receiving and error message and cannot resolve the issue, please contact us at support@stickam.com so that we can help you find a solution for your problem. Please include in your email: your username, the actual error number and message, and a link to the page you have received the error.

Q
3. Where can I report copyright infringements?
A
Please report any copyright infringements to copyright@stickam.com.
Q
4. How do I advertise on Stickam?
A
We have recently added advertising to Stickam.  Full details on how 3rd parties can advertise on the site will be linked here soon.
Q
5. How do I report inappropriate content?
A
Please report any inappropriate content to abuse@stickam.com.  If the user is appearing nude on camera you can click the red flag icon in the upper left corner of the users screen to Flag the user which automatically sends a video to abuse.
Q
6. Somebody is harassing me, what can I do about it?
A

First of all, stop any form of contact with that person. Ignoring the person is probably the best way to have that person stop harassing you. If the harassment is occurring during your own host chat session, you have the option to kick or ban the user from your room by clicking their username from the list and selecting the form of action you want to take. If this person continues with his actions or makes any threats please contact your local law enforcement immediately, and contact us at abuse@stickam.com so that we are aware of the situation and user.  If the user is appearing nude on camera you can click the red flag icon in the upper left cornerof the users screen to Flag the user which automatically sends a video to abuse.

Q
7. Parental Control Protections
A
Stickam is concerned about the safety and privacy of all of the members of our community, especially minors. However, it is important to keep in mind that Stickam is intended for broad general use and some users may consider some content available on Stickam is offensive, indecent or objectionable. AVC can not be held responsible for any content Posted by Stickam users. While Stickam has established rules keeping children under the age of 14 from becoming a member, it is easy for children to lie about their age and thus gain access to Content which may be inappropriate and unintended for them. It is up to parents to properly supervise their children's online activities. Certain parental control protections are commercially available which can assist parents in supervising their children's online activities such as computer hardware, software, and filtering services which can be used to block a child's access to websites such as Stickam.com. You can find tools that will assist you in supervising your children's online activities by clicking here.
Q
8. Where can I download the Stickam logo?
A
You have our permission to link to the pages on Stickam.com. To use the Stickam logo, please click here to read our terms and download the graphics.
Stickam Show FAQ
Q
HOW DO I GET A SHOWS ACCOUNT?
A
You must be a current member of Stickam. If you’re not a member, signing up takes less than a minute! Join now! If you’re a member and you want to be a Stickam show, please apply here. Please be sure to include a description of what your show is all about, including how frequently you plan to be live. Please fill out your profile as completely as possible before you apply.
Q
HOW DO I GET LISTED ON THE SHOWS PAGE COMMUNITY SCHEDULE?
A
Getting your show listed on our community calendar is easy. Once you’ve been approved for a Stickam Show account, all you have to do is fill out the calendar located on your My Page. Be sure to enter the time, date, and description of your next live Stickam show or event, and check the “request to be featured” box on the calendar entry.
Q
HOW CAN I GET FEATURED ON THE SHOWS PAGE OR THE STICKAM HOME PAGE?
A
The best way to get featured on the Shows page or Stickam’s front page is to fill out your calendar to let us know when you will be live, and make sure to record and archive some of your live shows or clips on your profile. You can also contact us at showtime@stickam.com to let us know about your upcoming shows or events.
Q
HOW DO I LET YOU KNOW ABOUT MY RECORDED SHOWS OR CLIPS SO THAT THOSE CAN BE FEATURED?
A
We would love to feature highlights from your past shows on our Shows page. Please let us know about your best recorded shows or clips by emailing us with a link to your uploaded video clip on Stickam. All clips that will be featured must be uploaded onto your video section of your profile.
Q
I’M A SHOW? I THOUGHT I WAS A STICKAM CREATOR!
A
Sorry, kids. But, the Creator title has died. All Creators have been converted to Stickam Shows, which will still allow you to select a genre (i.e. filmmaker, video-blogger, etc.) located on the Edit Profile Page. As a Stickam Show, everyone will have the potential to be featured even if you do not have a regularly scheduled show.
Stickam Music FAQ
Q
HOW DO I GET A MUSIC ACCOUNT?
A
Wait? You don’t even have a Music account yet? Apply here You must be a current member of Stickam. If you’re not a member, signing up takes less than a minute! Join now!

Please note that the Music section is for musicians and live music only. Stream your shows, rehearsals, or chats. You can even go live during your tour, giving your fans intimate and live access to life on the road, from that seedy tour bus of yours to the bathroom of the greenroom (though we urge you to keep it clean and follow our Terms of Service!☺).

When you apply, please make sure that you have either filled out your profile page, or that you provide us with links to other sites where we can see and hear your work.

If you are a radio station but not devoted to showcasing live music, please consider applying for a Stickam Radio account instead.

If you aren’t a musician yourself but like to DJ when people are in your chat room, please consider applying for a Stickam Shows account and selecting “Music Fan” as the genre of your show.
Q
HOW DO I GET LISTED ON THE MUSIC PAGE COMMUNITY SCHEDULE?
A
Getting listed on the Music page schedule is easy. All you have to do is fill out the calendar on your My page and check the "request to be featured" box. Be sure to enter the time, date, and description of your next live Stickam show or event. And please be sure to enter info for all of your events and future live sessions, not just your live performances. We are also very interested in seeing any of your scheduled chats, rehearsals, or other events.
Q
HOW CAN I GET FEATURED ON THE MUSIC PAGE OR THE STICKAM HOME PAGE?
A
The best way to get featured on the Music page or Stickam’s front page is to fill out your calendar to let us know when you will be live, and make sure to record and archive some of your live sessions and/or upload your video clips. You can also contact us at showtime@stickam.com to let us know about your upcoming shows or events.
Q
HOW DO I LET YOU KNOW ABOUT MY RECORDED OR UPLOADED VIDEOS SO THAT THEY CAN BE FEATURED?
A
We are always looking for cool videos to feature on the Stickam Music main page. Please let us know about your best recorded and uploaded videos using our clip submit form. We prefer to feature videos that were recorded live on Stickam or that are live clips that you uploaded. Clips can be live performance, rehearsal, chat, or anything else you’ve got that is interesting. Try us!
Stickam Radio FAQ
Q
HOW CAN I GET A STICKAM RADIO ACCOUNT?
A
First, ask yourself – are you:
  • a Stickam member (if you’re not – it’s FREE to sign up)
  • a radio station host / DJ that broadcasts a talk / music radio show; or
  • an independent DJ or MC that hosts special guests and events
  • …all that you can webcast?
If you can answer yes to all of the above, then fill out your profile as completely as possible and submit your application here. Be sure to fill out all fields!
Q
HOW DO I GET LISTED ON THE STICKAM RADIO SCHEDULE?
A
Great question, and easy answer.

Fill out the calendar located on your My Page, and include the time, date, and description of your next live Stickam webcast. Be sure to check the box that says “request to be featured."
Q
HOW CAN MY LIVE WEBCAST BE FEATURED ON THE STICKAM RADIO PAGE OR STICKAM’S HOME PAGE?
A
We want you to impress us! The best way to get our attention are to do these three things:
  • email radio@stickam.com to let us know about your upcoming shows / events that you plan to stream and WHY you think you should be featured
  • fill out your calendar to let us know when you will be live
  • and last but not least, upload / record / archive some of your previous webcasts or events, so we can get a taste of who you are
Please note that we do get a high volume of requests, and cannot guarantee featuring your show or event. We do appreciate your interest, and will do our best to accommodate!
Q
HOW DO I FEATURE MY BEST VIDEO / CLIP ON THE STICKAM RADIO PAGE?
A
We encourage you to record your Stickam webcasts for viewers if they missed your live show / event.

We feature the best of STICKAM RADIO’s show / event highlights from the past webcasts. If you would like to be considered for that, please follow the steps below:
  1. Record your STICKAM RADIO webcast on Stickam’s recorder, or upload your video of the event. It will help to accurately and completely fill out the Title, Tags, and Description on your video / clip so that viewers will know what they are watching. (Completing this will help you get featured.)
  2. Click on the banner below, and you will pull up a video submission form. Fill it out, and paste the URL of your video / clip sitting in Stickam’s Media Gallery.Submit Your Video Clips!
  3. Submit the form!
Helpful tips to get your video approved:
  • Does the video represent your show / event well?
  • Did the video and audio upload or record properly?
  • Does the video follow our Terms of Service?
  • Have you accurately filled out the Title, Tags, and Description of your video clip? (Completing this will help you get featured.)
Stickam Casting Call FAQ
Q
I've applied. What now?
A
After you've applied, the Stickam community will be able to view your Details page. You will be able to continue editing and revising your Details page up until the application deadline on January 20th.

January 23rd - A secret panel of Stickam judges will announce the Top 20 applicants who will continue to the next round. At this point, the Casting Call will be placed in the hands of the Stickam Community. Stickam members will be able to vote once for their favorite applicant to proceed to the next round. The Top 10 semi-finalists will be announced and each will then be notified of their first video challenge.

February 3rd - The Stickam community will be able to view all of the semi-finalists’ video challenge entries and vote for their favorite one. The Top 5 vote-getters will advance to the next round.

February 10th - The Top 5 finalists will be announced and each will be given more in-depth questions to answer as well as be challenged to produce another video.

February 19th - The Stickam community will be invited to join us live for the Casting Call Finale broadcast from Stickam headquarters in Hollywood, California. The top 5 finalists will be put through various challenges and must overcome unseen obstacles before being subjected to a final voting process. One correspondent will be chosen by the Stickam community.
Q
What is a Stickam Correspondent?
A
A Stickam Correspondent is someone who will act as an official Stickam show host for specific, designated events. The chosen correspondent of this first casting call will be an on-camera host for Stickam’s live coverage of the 2008 SXSW convention in Austin, TX.
Q
Are there any restrictions as to who can apply?
A
You must be a member of Stickam.com, be at least 18 years of age and reside in the United States of America.
Q
What will the chosen correspondent receive?
A
The chosen correspondent will receive round-trip airfare, hotel accommodations, and a per diem for meals and incidentals, and $2,000.
Q
What's the max time limit for submitted videos?
A
The maximum time limit for video is 2 minutes. Keep in mind, shorter is better!
Q
How many "Details" pages can I create?
A
We allow only one "Details" page per user.
Q
What is the "My Details" page?
A
When you submit you Casting Call application, the information you filled out will appear in a Casting Call profile called "My Details". The Live Community can check out your "Details" to watch your audition video and learn more about you to aid in the voting process.
Q
Can it be a group that participates? Like, with my buddies?
A
No, you cannot participate with more than one buddy.
Q
Can I use copyrighted music in the background of my video?
A
You may not use copyrighted music for you video/s unless you have received legal permission from the artist/band.
Q
Does the video I upload have to be newly made or can I use a video that I used for other auditions?
A
The videos should be as current as humanly possible. It should be specific to the audition and challenge.
Your Ad Here